Frequently Asked Questions

To place an order, register and use our B2B admin interface. In the future, you will also be able to use our API system to access the list of products and place orders. All registered users will have access to the API documentation.

To register on the interface, click on the LINK below and provide your company’s authentic data and documents. Please note that fields marked with an asterisk are mandatory and must be completed in order to successfully register.

Register here: LINK

Currently, our website only accepts payments in euros. However, we are planning to add additional currencies in the future. Our payment options include SimplePay, PAYU, PayPal, and Blik. Please note that we do not accept cash payments, but bank transfers will be available at a later date.

You can manage your online wallet or balance. You can recharge your balance at any time to pay for your purchases from your recharged balance. This is the only way to pay via API.

Later on you will be able to track your balance in the internal admin interface, the system will notify you when your balance has fallen below a certain amount.

We invoice net for all orders. Our accounts are fully compliant with ESA (European System of Accounts) legislation. Data is reported to the EU. We are required to report sales in the EU and our invoices are issued in accordance with the legislation.

Please note: Our billing is in English.

For information on the legality of our products, please refer to the relevant clauses 5 and 6 of the General Terms and Conditions: LINK.

For technical problems or errors not listed in the FAQ, please contact our customer support team at support@soft-products.com.

The language of communication with the Customer Service Support is English.

In the General Terms and Conditions we refer to the relevant point 6: LINK.

Warranty – The activation warranty that applies to product replacement. This may vary from product to product, please read carefully the data sheet of the product you wish to purchase.

If the product is marked as ‘In Stock’, you will receive your digital key immediately, but no later than 24 hours after placing the order.

If the product is marked as ‘Supplier stocked’, the key will be provided within 24 hours at the latest, but usually within 1-2 hours.